Wij verzenden als een service en dat is altijd op uw eigen risico. Wanneer een pakket niet aankomt, dan zullen wij u geen nieuw pakket toesturen. Het risico dragen wij op u over op het moment dat wij het pakket afgeven bij het verzendpunt.

U bent altijd van harte welkom om het pakket bij ons op te halen. Wij vinden dat het te veel en te vaak voorkomt om dit risico te dragen. Als wij dit zouden moeten dragen, dan zouden we de prijzen fors moeten verhogen. U krijgt bij ons altijd een track en trace en we zullen u uiteraard helpen bij het instellen van een onderzoek bij de verzender.

This is not what we want, but sometimes these things happen. Accidents hide everywhere... When something arrives broken, we need to know about this within 5 days after delivery. After this time, we can not and will not process your complaint anymore. Please e-mail or preferably send us the pictures with Whatsapp. Please note that all our orders are photographed upon shipment, so we can always check if the right (amount) of products have been shipped. This prevents fraud, but it also helps us to check if we did something wrong. This is a reassuring thought for both you and us. 

What do we need from you?

-   Invoicenumber

-   Name and last name

-   The specific product that you are contacting us about

-   Pictures of the broken product

You can e-mail it to: info@xtremesmile.nl

But we prefer Whatsapp: +316-54924343

We will respond to your complaint as soon as possible, but we have 14 days maximum time to solve the problem (you know...formalities ;)

What to do with the broken products?

-   Keep it until you receive our instructions

-   If we decide you need to return it, we will send you a shipping label

-   Ship your product as soon as possible, but at least within 5 days, since we will exchange it after we receive the broken product.

-   Do not just throw it away, because we cannot help you after it was thrown away. 

How long will delivery take?

We mainly deliver from stock, so when your order was placed on Monday until Thursday before 15.00h. GMT+1 it will usually be handled on the same day. We process orders from Mondays until Thursdays.

We try to process your order as soon as possible, but depending on your country and if it needs to go through customs, will determine the delivery time. So we cannot be exact, but we are more than willing to give an estimation. Remember: Estimation! You will always receive a tracking number, so you will be able to track your package anytime you want to. Please always check your spam box.

The solution is quite simple... Order in time! We ship on Mondays until Thursdays and in summer according to our summer schedule. Remember that we do not ship on National Dutch holidays either. Sometimes when packages don't arrive in time, it could be a human error, but most of the time this is a mistake in at the courier. We cannot fix this problem, since we are not the shipping company. Unfortunately, it happens a bit too often that customers get angry with us, while we have shipped in time, that is why we spill it right here. So you can understand how the process goes. You need to understand that we cannot be held responsible for your package to arrive late. It seems unnecessary to say, but our advice is simple; Just order in time and be safe for your next appointment. Is your package late? Please be kind and understanding. ♥

No. We don't support free shipping, because shipping aleaya costs money. We rather give good prices, then hide these costs within our prices. Customers that order more will only profit from this oint of view, because prices haven't been raised with hidden shipping costs. Remember; the customer pays the shipping costs anyway. 

Prices for shipping will appear after you have filled in your delivery adress and vary per country. Want to know more? Please feel welcome to send us a Whatsapp at +31654924343