This is not what we want, but sometimes these things happen. Accidents hide everywhere... When something arrives broken, we need to know about this within 5 days after delivery. After this time, we can not and will not process your complaint anymore. Please e-mail or preferably send us the pictures with Whatsapp. Please note that all our orders are photographed upon shipment, so we can always check if the right (amount) of products have been shipped. This prevents fraud, but it also helps us to check if we did something wrong. This is a reassuring thought for both you and us. 

What do we need from you?

-   Invoicenumber

-   Name and last name

-   The specific product that you are contacting us about

-   Pictures of the broken product

You can e-mail it to: info@xtremesmile.nl

But we prefer Whatsapp: +316-54924343

We will respond to your complaint as soon as possible, but we have 14 days maximum time to solve the problem (you know...formalities ;)

What to do with the broken products?

-   Keep it until you receive our instructions

-   If we decide you need to return it, we will send you a shipping label

-   Ship your product as soon as possible, but at least within 5 days, since we will exchange it after we receive the broken product.

-   Do not just throw it away, because we cannot help you after it was thrown away.